Groove and Boost.space enhance customer service workflows.
Groove is a customer support platform designed to help businesses manage and resolve customer inquiries effectively. With Groove, teams can handle support tickets, track progress, and communicate with customers in real-time. The platform allows businesses to streamline their help desk operations and improve response times. Groove also integrates with popular third-party tools, offering a seamless support experience. It is perfect for businesses seeking a simple, yet powerful solution for customer support management.
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Connection status - Active
This application does not need additional settings. So you can make connection only by using your login credentials or by following the instructions in our documentation.
Groove Modules (16)
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Watch Agent Event
Triggers when a new agent event occurs.
Watch Customer Event
Triggers when a new customer event occurs.
Watch Message Event
Triggers when a new message event occurs.
Watch Ticket Event
Triggers when a new ticket event occurs.
Add Labels to a Ticket
Adds labels to a ticket.
Create a Ticket
Creates a ticket.
Get a Ticket
Gives information about a ticket.
Get a Ticket's Assignee
Gets a ticket's assignee.
Get a Ticket's State
Gets a ticket's state.
Replace All Labels on a Ticket
Replaces all labels on a ticket.
Update a Ticket's Assigned Group
Updates a ticket's assigned group.
Update a Ticket Assignee
Updates a ticket's assignee.
Update a Ticket's State
Updates a ticket's state.
Upload a File
Sends a single binary file, which is supported by most clients.
Make an API Call
Performs an arbitrary authorized API call.
Search Tickets
Searches for tickets.
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