Integration & MCP for Zendesk
Integrate and automate your Zendesk workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Zendesk and make your data and tools truly work for you, not the other way around.
Customer Support
Transform Customer Support with Zendesk MCP Integration
Integrating Zendesk via Boost.Space's MCP streamlines operations by automating workflows and centralizing support data, thereby removing operational barriers. This empowers customer service teams by enhancing service delivery and improving customer satisfaction through more efficient and cohesive management of customer interactions. The seamless data integration prepares businesses for AI-readiness by fostering a centralized and automated environment essential for leveraging advanced AI tools.
Supported MCP tools
Connect insights. Empower action. With MCP, Zendesk becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Zendesk MCP:
Watch article comments
Checks whether new comments were added to an article.
Watch articles
Checks whether new articles were created.
Watch ticket's comments
Triggers when a new ticket's comment is created.
Watch forum posts
Checks whether new forum posts were created.
Watch forum post comments
Checks whether new comments were added to a forum post.
Watch groups
Checks whether new groups were created.
Watch organizations
Checks whether new organizations were created.
Watch ticket activity
Checks whether there are new audits (activity) on a ticket.
Watch tickets
Checks whether new tickets were created.
Watch tickets in a view
Checks whether new tickets were created in a view.
Watch users
Checks whether new users were created.
Watch views
Checks whether new views were created.
Watch events
Watches specific events configured by the user through Zendesk triggers or automations.
Upload attachments
Uploads attachments for future use in a ticket.
Update a user
Updates a user.
Update a ticket
Updates a ticket. The update allows for adding a new comment too.
Update a side conversation
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Update an organization
Updates an organization.
Update a group
Updates a group.
Reply to a side conversation
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Remove a ticket field option
Removes a dropdown ticket field option.
Recover a suspended ticket
Recovers a suspended ticket.
Merge tickets
Merges tickets into a single ticket.
Permanently delete a ticket
Deletes a ticket permanently.
Get user related information
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Get a user
Retrieves a user.
Get a ticket
Retrieves a ticket.
Get a side conversation
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Get an organization
Retrieves an organization.
Get a group
Retrieves a group.
Get a suspended ticket
Retrieves a suspended ticket.
Delete a user
Deletes a user.
Soft delete a ticket
Soft deletes a ticket.
Delete an organization
Deletes an organization.
Delete a group
Deletes a group.
Delete a suspended ticket
Deletes a suspended ticket.
Create or update a user
Creates a user.
Create or update an organization
Creates or updates an organization.
Create a ticket comment
Creates a ticket comment.
Create a ticket
Creates a ticket.
Create a side conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Create or update a ticket field option
Creates or updates a drop-down ticket field option.
Create a group
Creates a group.
Create a request
Creates a request.
Add, replace or remove tags
Adds tags or replaces existing tags of a ticket, user or organization.
Make an api call
Performs an arbitrary authorized API call.
List groups
Retrieves all groups.
List organizations
Retrieves all organizations.
List side conversation events
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
List side conversations
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
List soft deleted tickets
Retrieves tickets that were soft deleted.
List suspended tickets
Retrieves all suspended tickets.
List ticket's comments
Retrieves comments on a ticket.
List ticket custom field options
Lists the options of a ticket custom field.
List tickets
Retrieves all tickets (except for archived or soft deleted tickets).
List users
Retrieves all users or a group's users or an organization's users.
Search anything
Retrieves any kind of object matching your query.
Search organizations
Searches for an organization that matches the specified criteria.
Search tickets
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Search users
Searches for a user that matches the specified criteria.
How to use MCP with Zendesk
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP integration with Zendesk delivers significant enhancements to customer support operations by automating workflows and centralizing data. This integration streamlines support processes, allowing teams to effortlessly manage tickets, customer interactions, and communication within a unified platform. Automated actions, such as ticket prioritization and escalation, ensure that customer issues are handled swiftly and efficiently, fostering improved response times and satisfaction. Furthermore, the integration leverages AI-powered analytics to derive insights from customer data, enabling businesses to anticipate needs and tailor their support strategies accordingly. By connecting Zendesk with thousands of other apps, Boost.space facilitates seamless data synchronization, reducing manual errors and enhancing operational efficiency. The unique workflows enabled by this integration empower support teams to focus on high-impact activities, ultimately driving greater productivity and customer loyalty.
