Integration & MCP for Voicenter
Integrate and automate your Voicenter workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Voicenter and make your data and tools truly work for you, not the other way around.
Communication
Revolutionize Communication Efficiency with Voicenter Integration
Connecting Voicenter via MCP (Multi-Channel Platform) removes operational barriers by automating workflows and centralizing communication data, thereby enhancing efficiency and productivity. This integration empowers teams in the telephony and communication industry by simplifying call tracking and management processes. Additionally, it positions the business for true AI-readiness by consolidating data and streamlining communication operations, paving the way for advanced AI-driven insights and solutions.
Supported MCP tools
Connect insights. Empower action. With MCP, Voicenter becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Voicenter MCP:
Watch new cdr notification
Triggers when a new CDR webhook notification is sent.
Watch custom webhook
Triggers when the webhook receives data.
Watch new ivr notifications
Triggers when a new IVR event occurs.
Watch new popup notifications
Triggers when the Voicenter Popup Chrome extension has sent a notification to this webhook.
Add a destination
Adds a single destination to a campaign.
Add destinations in bulk
Adds multiple destinations to a campaign.
Add agent
Adds an agent to a campaign.
This method is only relevant for campaign type – "Agent Dialer".
Clear campaign calls
Removes all calls destination from a campaign.
`Totally clear a campaign from all its records.`
Start campaign
Resumes a campaign for calls to destinations.
Get campaign details
Returns details for requested campaign.
Get call history by id
Returns details for requested Call History by it's ID
Make an api call
Performs an arbitrary authorized API call.
Create an ivr response
Prepares an IVR response for the `Respond to IVR` module.
Remove agent
Removes an agent from a Campaign
Remove call
Removes a destination from a campaign.
Stop campaign
Pauses an active campaign from dialling to it's destinations.
Respond to chrome popup extension
Creates a response to Voicenter Chrome Popup Extension.
Respond to ivr
Respond to "Watch IVR notification" webhook trigger.
Webhook response
Creates a response to the webhook.
List accounts
Lists all accounts related to the current user
Get campaign pending calls
Returns a list of destinations in waiting status.
Get campaign members list
Returns all the representatives that were listed to make calls in a campaign.
This method is only relevant for campaign type – "Agent Dialer".
How to use MCP with Voicenter
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP offers a seamless integration with VoiceCenter, aimed at elevating your business communication strategies. By centralizing VoiceCenter data within Boost.space, users can automate call tracking, ensuring that every interaction is logged and analyzed without manual input. This automation facilitates unique workflows, such as alert systems for missed calls and automatic follow-up scheduling, enhancing your team's responsiveness and efficiency. The integration leverages AI to analyze call data, providing insights into call durations, frequency, and customer sentiments, which can be critical for refining service strategies. Furthermore, it allows businesses to connect VoiceCenter with thousands of other apps, ensuring a cohesive data environment that reduces information silos. These features collectively empower businesses to manage communications proactively, with data-driven decisions and enhanced customer interactions.
