Ipex Helpdesk and Boost.space enhance customer support workflows.
The IPEX Helpdesk integration ensures efficient ticket management by consolidating customer support data into Boost.space. Streamline your team’s responses, track ticket statuses, and analyze performance metrics all in one centralized platform. This integration improves response times and enhances the customer experience, empowering your team to focus on delivering exceptional support.
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IPEX Helpdesk Modules (32)
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Update a Ticket Workflow
Changes ticket workflow state.
Update a Ticket Category Items
Updates a Ticket Category Items.
Update a Ticket Custom Form Data
Updates ticket's custom form fields. You can send one or more ticket custom form field values to update.
Invite a User into Ticket
Invites the user into the ticket.
Get a Ticket Attachment
Gets the Ticket's attachment.
Update a Customer
Updates a customer data via PATCH method. (required version >= 4.16.0)
Update an User Account
Updates user account data via PATCH method. (required version >= 4.16.0)
Create a Ticket
Creates a new ticket.
Add a Message
Adds a new message (comment) in the ticket.
Create a Customer
Creates a new customer.
Create an Anonymous Ticket
Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.
Create an User Account
Creates a new user account by administrator.
Import User Accounts
Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)
Import Customers
Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)
Get Fields Description of User Account
Description for user's account fields.
Get an User Account
Gets user account's detail.
Get Track Time Records
Gets report of Track Time Records (required version >= 4.14).
Get a Ticket
Returns a ticket detail.
Get an Operator Group
Gets operator group detail.
Get Fields Description of Customer
Description for customer's fields.
Get a Customer
Gets customer details.
Add a User into Customer
Adds relationship between user and customer.
Update Ticket Service
Updates service for a ticket.
Update Submitter
Changes the ticket's submitter. Only operator can do it.
Add an User Tag
Adds a tag into user properties.
Add a Ticket Tag
Adds tag to the ticket.
Add Related Tickets
Adds relation between tickets.
Search User Accounts
Searches user accounts by filter.
List Country Codes
Lists country codes.
Search Customers
Searches customers by filter.
Search Tickets
Lists tickets by filter.
Fulltext Search Tickets
Searches tickets by fulltext.
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