Integration & MCP for Freshservice
Integrate and automate your Freshservice workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Freshservice and make your data and tools truly work for you, not the other way around.
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Revolutionize IT Services with Freshservice MCP
Connecting Freshservice via MCP centralizes IT service management data, streamlining ticketing, asset management, and automated workflows to remove operational barriers. This integration empowers IT teams by enhancing efficiency with easy-to-use features, setting the foundation for AI-readiness by organizing and automating data processes across the business.
Supported MCP tools
Connect insights. Empower action. With MCP, Freshservice becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Freshservice MCP:
Watch changes
Triggers if a change is created or updated.
Watch problems
Triggers if a problem is created or updated.
Watch release
Triggers if a release is created or updated.
Watch requesters
Triggers if a requester is created or updated.
Watch tasks
Triggers if a task is created or updated.
Watch tickets
Triggers if a ticket is created or updated.
Watch time entries
Triggers if a time entry is created or updated.
Update a time entry
Updates a time entry on one of 4 modules.
Update a ticket
Updates a ticket.
Update a task
Updates a task on one of 4 modules.
Update a requester
Updates a requester.
Update a release
Updates a release.
Update a problem
Updates a problem.
Update a change
Updates a change.
Start/stop timer
Starts or stops a timer on one of 4 modules.
Get a time entry
Retrieves a single time entry on one of 4 modules.
Get a ticket
Retrieves a single ticket.
Get a task
Retrieves a single task on one of 4 modules.
Get a requester
Retrieves a single requester.
Get a release
Retrieves a single release.
Get a problem
Retrieves a single problem.
Get a change
Retrieves a single change.
Get an asset
Retrieves a single asset.
Forget a requester
Forgets a chosen requester.
Delete a time entry
Deletes a chosen time entry from one of 4 modules.
Delete a ticket
Deletes a chosen ticket.
Delete a task
Deletes a chosen task from one of 4 modules.
Deactivate a requester
Deactivates a chosen requester.
Delete a release
Deletes a chosen release.
Delete a problem
Deletes a chosen problem.
Delete a change
Deletes a chosen change.
Create a time entry
Creates a new time entry on one of 4 modules.
Create a ticket
Creates a new ticket.
Create a task
Creates a new task on one of 4 modules.
Create a requester
Creates a new requester.
Create a release
Creates a new release.
Create a problem
Creates a new problem.
Create a change
Creates a new change.
Make an api call
Performs an arbitrary authorized API call.
Search assets
Searches for assets or lists them all.
Search changes
Searches for changes or lists them all.
List problems
Retrieves a list of all problems.
List releases
Retrieves a list of all releases.
List tasks
Retrives a list of all tasks from one of 4 modules.
List time entries
Retrieves a list of all time entries from one of 4 modules.
Search requesters
Searches for requesters or lists them all.
Search tickets
Searches for tickets or lists them all.
How to use MCP with Freshservice
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP enhances the efficacy of Freshservice by providing seamless integrations that empower IT service management. Unique workflows automate ticket management and asset tracking, allowing IT teams to resolve issues faster and with greater accuracy. By centralizing Freshservice data with other apps, Boost.space reduces silos and ensures a unified view of operations. Automated actions streamline repetitive tasks, such as assigning tickets or updating asset information, thus freeing up valuable time for IT professionals. Additionally, AI-powered insights offer predictive analytics and intelligent reporting, helping teams anticipate service demands and optimize resource allocation. The platform’s ability to integrate a wide array of data types ensures that every piece of information, from user requests to hardware logs, is efficiently managed and accessible. Through these capabilities, Boost.space MCP empowers businesses to elevate their IT service operations to new levels of productivity and effectiveness.
