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Manage customer support effectively with Freshdesk and Boost.space.
Enhance customer support and service with Freshdesk, offering multi-channel helpdesk solutions. Manage customer inquiries, track tickets, and automate responses for increased efficiency.
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Get a head start with our Freshdesk integration templates or create your own
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Watch Contacts
Triggers when a contact is created or updated.
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Watch Tickets
Triggers when a ticket is created or updated.
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Watch Events
Triggers when an event occurs to a ticket.
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Update a Ticket
Updates an existing ticket.
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Update a Contact
Updates an existing contact.
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Update a Company
Updates an existing company.
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Get a Ticket
Gets a specified ticket.
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Get an Agent
Gets a specified agent.
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Get a Contact
Gets a specified contact.
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Get a Company
Gets a specified company.
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Delete a Ticket
Deletes a ticket.
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Delete a Contact
Deletes a contact.
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Delete a Company
Deletes a company.
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Create a Ticket
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
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Create a Reply
Creates a new reply to a specified ticket.
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Create an Outbound Email
Creates a new outbound email.
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Create a Note
Create a new note to a specified ticket.
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Create a Forum Topic
Creates a new forum topic.
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Create a Forum Category
Creates a new forum category.
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Create a Forum
Creates a new forum.
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Create a Contact
Creates a new contact.
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Create a Company
Creates a new company.
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Make an API Call
Performs an arbitrary authorized API call.
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Search/List Contacts
Searches for contacts.
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List Satisfaction Ratings
Retrieves a list of all satisfaction ratings of a ticket.
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List Ticket Conversations
Retrieve a list of all conversation in a specified ticket.
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Search/List Tickets
Searches for tickets.
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List Time Entries
Retrieves a list of all time entries of a ticket.
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Search Companies
Searches for companies by their name or filter parameter.
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Search Contacts
Searches for contacts by their name or filter parameter.
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Search Tickets by Query
Searches for tickets by using filter or query.