ChatData and Boost.space enhance conversational data analysis.
Chatdata is a customer service platform designed to collect, analyze, and manage customer chat data. With Chatdata, businesses can gain insights into customer sentiment, chat performance, and team efficiency. The platform helps teams optimize their customer service strategies by identifying trends and improving response times. Chatdata integrates with existing chat and CRM systems, providing valuable data for better decision-making. It’s perfect for businesses looking to improve chat-based customer service and engagement.
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This application does not need additional settings. So you can make connection only by using your login credentials or by following the instructions in our documentation.
ChatData Modules (11)
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Watch Lead Submission
Triggers when a new lead is submitted.
Watch Live Chat Escalation
Triggers when a live chat escalation is requested.
Watch New Message
Triggers when a new message is asked by the user.
Update the Base Prompt
Update the base prompt of the chatbot.
Retrain a Chatbot.
Retrain a existing chatbot.
Send a Message
Send a message to a chatbot and receives the response string back
Create a Chatbot
Creates a chatbot if the chatbot allocation is under the limit.
Make an API Call
Performs an arbitrary authorized API call.
Get the Leads
Retrieves the submitted leads in a time frame.
Get the Chatbot Training Status
Lists the progress. In the range of [0,100].
Get the Conversations
Get the conversations history of the given chatbot.
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