Integration & MCP for Zammad
Integrate and automate your Zammad workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Zammad and make your data and tools truly work for you, not the other way around.
Customer Support
Revolutionize Customer Support with Zammad Integration
Connecting Zammad via MCP eliminates operational barriers by automating workflows and centralizing ticket management, thus streamlining customer support processes. This integration empowers customer service teams to improve response efficiency and manage business data more effectively. Furthermore, it prepares the business for true AI-readiness by creating a cohesive and automated helpdesk platform.
Supported MCP tools
Connect insights. Empower action. With MCP, Zammad becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Zammad MCP:
Update a ticket
Updates a ticket.
Update an organization
Updates an organization.
Get a user
Retrieves details about a user.
Get a ticket
Retrieves details about a ticket.
Get an organization
Gets an organization.
Delete an organization
Deletes an organization.
Create a ticket
Creates a new ticket.
Create an organization
Creates a new organization.
List ticket articles
Retrieves articles of a given ticket.
Search tickets
Searches for a ticket.
Search organizations
Searches organizations by given criteria.
How to use MCP with Zammad
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP integration with Zammad revolutionizes customer support by automating workflows and centralizing ticket management. This integration allows seamless synchronization of data such as customer queries, support tickets, and response histories, streamlining operations across platforms. Unique workflows can be created to automatically prioritize and assign tickets based on specific criteria, ensuring that urgent issues are addressed promptly. By utilizing AI-powered analytics, the integration delivers insights into response times and agent performance, driving continuous improvement in service delivery. Automation further enhances productivity by handling repetitive tasks such as ticket categorization and status updates, enabling support teams to focus on complex issues. With Boost.space, businesses can effortlessly manage their customer support operations, achieving higher efficiency and improved customer satisfaction.
