Integration & MCP for Textline
Integrate and automate your Textline workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Textline and make your data and tools truly work for you, not the other way around.
Communication
Revolutionize Customer Support with Textline MCP
Connecting Textline via MCP with Boost.Space removes operational barriers by centralizing communication, automating workflows, and tracking customer interactions, thus streamlining support processes. This integration empowers customer service teams by enhancing their ability to deliver efficient and effective service. It prepares businesses for true AI-readiness by enabling more sophisticated data management and communication automation in one unified platform.
Supported MCP tools
Connect insights. Empower action. With MCP, Textline becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Textline MCP:
Watch customer posts
Triggers when a message from a customer has been received.
Watch conversation status
Triggers when a conversation status has been changed.
Watch customers
Triggers when a customer has been created or updated.
Watch outbound messages
Triggers when an outbound message has been sent.
Watch agent status
Triggers when an agent status has been changed.
Watch whisper
Triggers when a whisper from an agent has been received.
Update a customer
Updates a customer.
Update agent status
Updates an agent status.
Send a survey
Sends a new survey.
Message a phone number
Sends an outbound message to a phone number.
Send an announcement
Sends an announcement to a group of contacts.
Message a conversation
Sends an outbound message to a conversation.
Import a message as a customer
Imports a post into account as if the customer sent an SMS to your account.
Get a customer
Retrieves a customer.
Create a customer
Creates a new customer.
Make an api call
Performs an arbitrary authorized API call.
Search agents
Searches for agents or lists them all.
Search customers
Searches for customers or lists them all.
How to use MCP with Textline
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP integration with Textline provides significant benefits by transforming how businesses manage SMS communications. It centralizes messaging data from Textline with thousands of other apps, streamlining workflows and enhancing operational efficiency. By automating routine actions, such as responding to frequently asked questions or sending follow-up messages, businesses can optimize their customer service processes and focus on more complex queries. The integration also tracks customer interactions systematically, allowing businesses to analyze engagement patterns and refine their communication strategies. AI-powered insights can further personalize messaging, predict customer needs, and suggest timely interventions, elevating the overall customer experience. This seamless integration ensures that all communication data is managed in one centralized platform, reducing the likelihood of missed messages and improving response times.
