Integration & MCP for Teamwork Desk
Integrate and automate your Teamwork Desk workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Teamwork Desk and make your data and tools truly work for you, not the other way around.
Customer Support
Revolutionize Customer Support with Teamwork Integration
Connecting Teamwork Desk via MCP eliminates operational barriers by automating ticket tracking, response management, and analytics, thus empowering customer support teams to deliver exceptional service. This integration centralizes and streamlines workflows, leading to improved resolution times and enhanced decision-making capabilities. It ultimately prepares the business for AI-readiness by creating a seamless environment for managing business data and leveraging predictive insights.
Supported MCP tools
Connect insights. Empower action. With MCP, Teamwork Desk becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Teamwork Desk MCP:
Watch events
Triggers when an event related to tickets, customers, agents, threads or inboxes, is occured according to your settings in your Teamwork Desk.
Add reply to ticket
Adds a reply to the ticket.
Create category
Creates a new category within a site.
Create customer
Creates a new customer.
Create helpdocs site
Creates a new helpdocs site.
Create inbox
Creates a new inbox.
Create ticket
Creates a new ticket.
Delete article
Deletes an article.
Delete category
Deletes a category within a site.
Delete customer
Deletes a customer.
Delete helpdocs site
Deletes a helpdocs site.
Delete inbox
Deletes an inbox.
Delete ticket
Deletes a ticket
Get article
Gets the details of an article.
Get customer
Gets the details of a customer.
Get helpdocs site
Gets the details of a helpdocs site.
Get inbox
Gets the details of an inbox.
Get ticket
Gets the details of a ticket.
Make an api call
Performs an arbitrary authorized API call.
Update article
Updates an article.
Update category
Updates a category within a site.
Update customer
Updates a customer.
Update helpdocs site
Updates a helpdocs site.
Update ticket
Updates a ticket.
List articles
Retrieves a list of all articles within a category or site.
List categories
Retrieves a list of all categories within a helpdocs site.
List customers
Retrieves a list of all customers.
List helpdocs sites
Retrieves a list of all helpdocs sites.
List inboxes
Retrieves a list of all inboxes.
List tickets
Retrieves a list of all tickets.
How to use MCP with Teamwork Desk
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP integration with Teamwork Desk elevates customer support workflows by centralizing and automating key processes. It streamlines ticket tracking and response management, allowing support teams to efficiently prioritize and address customer inquiries. By integrating Teamwork Desk data, Boost.space automates repetitive tasks, reducing manual intervention and minimizing human errors. The platform leverages AI-powered analytics to provide insightful data on support performance, aiding in the optimization of resolution times and service quality. Unique workflows can be customized, creating seamless automation for notifying team members, updating ticket statuses, and generating reports. Centralized data management in Boost.space ensures a unified view of customer interactions, enhancing coordination across departments and improving overall service delivery.
