Integration & MCP for LiveAgent
Integrate and automate your LiveAgent workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate LiveAgent and make your data and tools truly work for you, not the other way around.
Customer Support
Revolutionize Support with LiveAgent Integration
Integrating LiveAgent via the Boost.space Integration Hub removes operational barriers by centralizing customer support data such as tickets and communication channels, streamlining workflows across the organization. This empowers customer support teams by automating repetitive tasks, enabling better tracking of agent performance, and ultimately improving response times and customer satisfaction. By consolidating various data sources, the business is better prepared for true AI-readiness, as it can leverage centralized and structured data for advanced analytics and AI-driven insights.
Supported MCP tools
Connect insights. Empower action. With MCP, LiveAgent becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with LiveAgent MCP:
Watch contacts
Triggers when a new customer has been created.
Update a ticket
Updates a ticket.
Update a group
Updates a contact group.
Update a contact
Updates a contact.
Get a ticket
Gets a ticket.
Get a group
Gets a contact group.
Get a contact
Gets a contact.
Delete a ticket
Deletes a ticket.
Delete a group
Deletes a contact group.
Delete a contact
Deletes a contact
Create a ticket
Creates a new ticket.
Create a group
Creates a new contact group.
Create a contact
Creates a new contact.
Make an api call
Performs an arbitrary authorized API call.
List contacts
Gets all contacts.
List groups
Gets all groups.
List tickets
Gets all tickets.
How to use MCP with LiveAgent
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP's integration with LiveAgent centralizes and streamlines customer support efforts, enhancing the overall efficiency and effectiveness of your service operations. By consolidating tickets, live chat interactions, and various communication channels into one unified platform, it allows businesses to efficiently manage customer interactions. Unique workflows can be created to automate ticket sorting and prioritization, thereby reducing manual tasks and minimizing human error. This automation extends to tracking agent performance, enabling managers to access real-time data on response times and customer satisfaction levels. Further, AI-powered tools analyze customer queries to suggest optimal responses, helping to speed up resolution times and improve customer satisfaction. By integrating LiveAgent with thousands of other applications, Boost.space ensures seamless data management across different business domains, enabling more informed decision-making and a refined customer support experience.
