Integration & MCP for JivoChat
Integrate and automate your JivoChat workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate JivoChat and make your data and tools truly work for you, not the other way around.
Communication
Enhance Customer Engagement with JivoChat Integration
Connecting JivoChat via Boost.space's MCP removes operational barriers by streamlining live chat tools and tracking interactions on a unified platform. This empowers customer support teams to improve response times, efficiently manage chat histories, and analyze customer behavior with ease. The integration prepares businesses for true AI-readiness by enhancing customer support and engagement, ultimately centralizing, automating, and optimizing data management.
Supported MCP tools
Connect insights. Empower action. With MCP, JivoChat becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with JivoChat MCP:
Watch new call / call status changed
Triggers when operators get a new call or an existing call change status.
Watch chat accepted
Triggers when an agent clicks 'Reply'.
Watch chat assigned
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Watch chat finished
Triggers when a chat is closed in the agent application.
Watch chat updated
Triggers when a visitor's information has been updated - for example, a visitor filled the contacts form in the chat.
Watch offline message sent
Triggers when a visitor sends an offline message through the chat offline form.
How to use MCP with JivoChat
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP's integration with JivoChat delivers significant advances in managing customer communications and enhancing service efficiency. By consolidating live chat data from JivoChat into a centralized platform, businesses can streamline their customer interaction processes. The integration automates the consolidation of chat histories, allowing customer support teams to manage and track conversations efficiently across multiple channels. Automated workflows can be set up to trigger follow-up actions based on customer inquiries, such as sending a survey after a chat or escalating issues to a higher support tier. The platform utilizes AI-powered analytics to provide insights into customer behavior, enabling businesses to tailor their engagement strategies effectively. Additionally, Boost.space offers seamless connectivity with thousands of other apps, enriching data management by ensuring all customer interaction data is synchronized and accessible in one space. This results in a more cohesive approach to customer support, shorter response times, and improved customer satisfaction.
