Integration & MCP for Intercom
Integrate and automate your Intercom workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Intercom and make your data and tools truly work for you, not the other way around.
Communication
Revolutionize Customer Support with Intercom Integration
Integrating Intercom via MCP removes operational barriers by centralizing communication channels and automating repetitive tasks, thus empowering the customer support industry. This integration streamlines workflows, improves response times, and enhances customer satisfaction by consolidating Intercom's capabilities within Boost.space. Ultimately, it prepares businesses for true AI-readiness by fostering seamless support experiences and personalized assistance across all touchpoints.
Supported MCP tools
Connect insights. Empower action. With MCP, Intercom becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Intercom MCP:
Watch events
Receives notifications for all events.
Update a conversation's custom attributes
Updates the custom attributes of a conversation.
Update a contact
Updates a contact.
Submit a contact's event
Submits a contact event.
Snooze a conversation
Snoozes a conversation to reopen on a future date.
Set an admin as away
Sets an admin on "away" for the inbox.
Reply to a conversation
Replies to a conversation with a message on behalf of a contact or admin or with a note for admins.
Open a snoozed or closed conversation
Opens a snoozed or closed conversation.
Merge a lead into a user
Merges a lead into a user.
Mark a conversation as read
Marks a conversation as read.
Get a segment
Retrieves a segment.
Get an authenticated user
Retrieves the authenticated user.
Get a conversation
Retrieves a conversation.
Get a contact's note
Retrieves a note associated to a contact.
Get a contact
Retrieves a contact.
Get a company
Retrieves a company.
Get an admin
Retrieves an admin.
Delete a tag
Deletes a tag.
Delete a contact
Deletes a contact.
Create/update a tag
Creates or updates a tag.
Create/update a company
Creates or updates a company.
Create/update a data attribute
Creates or updates a data attribute for contacts or companies.
Create a contact note
Creates a note associated to a contact.
Create an admin initiated conversation
Creates a message for an in-app conversation or email conversation.
Create a contact initiated conversation
Create a conversation initiated by a user or lead.
Create a contact
Creates a new contact (user or lead).
Close a conversation
Closes a conversation.
Attach/detach a tag to/from a contact
Attaches or detaches a tag from a user.
Attach/detach a tag to/from a conversation
Attaches or detaches a tag from a conversation.
Attach/detach a tag to/from a company
Attaches or detaches a tag from a company.
Attach/detach a company to/from a contact
Attaches or detaches a company from a user.
Assign a conversation
Assigns a conversation to an admin or team.
Make an api call
Performs an arbitrary authorized API call.
Attach/detach a contact to/from a conversation
Attaches or detaches a contact from a conversation.
List activity logs
Retrieves a log of activities by all admins.
List admins
Retrieves all your admins.
List companies
Retrieves all companies with associated users.
List companies (large datasets)
Retrieves all companies. This module is a variant of the List Companies module and is intended for large datasets.
List company's contacts
Retrieves all contacts attached to a company.
List company's segments
Retrieves all segments that belong to a company.
List contact's companies
Retrieves the list of companies associated to a contact.
List contacts
Retrieves all your contacts (users and leads).
List contact's segments
Retrieves all segments that belong to a contact.
List contact's tags
Retrieves the list of tags associated to a contact.
List conversations
Retrieves all your conversations.
List data attributes
Retrieves the data attributes of the contact or company entity.
List contact's data events
Retrieves a contact's events from the last 90 days.
List contact's notes
Retrieves all notes associated to a contact.
List segments
Retrieves all your segments.
List tags
Retrieves all your tags.
Search for conversations
Searches for conversations matching a query.
How to use MCP with Intercom
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP's integration with Intercom offers a transformative solution for customer support teams, empowering them with streamlined workflows, automated actions, and AI-driven insights. This integration centralizes customer inquiries and communication channels within a single platform, enabling seamless tracking and management of conversations. Through automation, repetitive tasks like customer follow-ups and message sorting are handled efficiently, freeing up time for staff to focus on high-value interactions. The AI-powered capabilities analyze customer interactions to provide personalized assistance and predictive insights, enhancing response accuracy and speed. Businesses benefit from improved response times and a more cohesive support experience across all customer touchpoints. By utilizing specific data types related to customer behavior and conversation history, the platform supports dynamic decision-making, optimizing the overall customer support operation.
