Integration & MCP for Help Scout
Integrate and automate your Help Scout workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Help Scout and make your data and tools truly work for you, not the other way around.
Customer Support
Boost Customer Support Efficiency with Help Scout Integration
Integrating Help Scout via MCP removes operational barriers by centralizing and automating customer support data, empowering customer service teams to manage interactions more efficiently. This integration enhances communication and support processes, offering seamless connectivity with various CRM, chat, and project management tools. By streamlining these operations, businesses are better prepared for AI-readiness, facilitating the delivery of personalized and efficient support at scale.
Supported MCP tools
Connect insights. Empower action. With MCP, Help Scout becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Help Scout MCP:
Watch conversations
Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).
Watch customers
Triggers when a customer is created.
Watch satisfaction rating
Triggers when a satisfaction rating is received.
Update a website
Updates a website of a customer.
Update a thread
Updates an existing thread.
Update a social profile
Updates a social profile of a customer.
Update a phone
Updates a phone number of a customer.
Update an email
Updates an email of a customer.
Update a customer
Updates customer data.
Update a conversation
Updates conversation data.
Update a chat handle
Updates a chat handle of a customer.
Get a mailbox
Gets information about a mailbox by ID.
Get a customer
Gets information about a customer by ID.
Get a conversation
Gets information about a conversation by ID.
Get an address
Gets the address of a customer with a given ID.
Delete a website
Deletes a website of a customer.
Delete social profile
Deletes a social profile of a customer.
Delete a phone
Deletes a phone number of a customer.
Delete an email
Deletes an email of a customer.
Delete a conversation
Deletes a conversation.
Delete a chat handle
Deletes a chat handle of a customer.
Delete an address
Deletes an address of a customer.
Create a website
Creates a new website for an existing customer.
Create a thread
Creates a new thread of chat, customer, note, phone, and reply.
Create a social profile
Creates a new social profile for an existing customer.
Create a phone
Creates a new phone number for an existing customer.
Create an email
Creates a new email for an existing customer
Create a customer
Creates a new customer.
Create a conversation
Creates a conversation in a mailbox with at least one thread.
Create a chat handle
Creates a new chat handle for an existing customer.
Create/update an address
Creates or updates an address for an existing customer.
Update customer properties
Updates customer properties.
Make an api call
Performs an arbitrary authorized API call.
List chat handles
Gets a list of chat handles for a given customer.
List conversations
Lists and filters all conversations.
List customers
Lists and filters all customers
List emails
Gets a list of customer email addresses.
List mailboxes
Gets a list of the mailboxes.
List mailbox folders
Gets a list of mailbox folders.
List tags
Gets a list of tags.
List threads
Gets a list of threads.
How to use MCP with Help Scout
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP offers key benefits for integrating Help Scout, designed to enhance customer support workflows and optimize business operations. The integration seamlessly centralizes data from Help Scout and other platforms into a single space, ensuring cohesive and accessible customer interaction management. Automated actions, such as ticket routing and prioritization, streamline processes by reducing manual intervention, allowing teams to focus on delivering quality support. Unique workflows can be established to categorize and monitor customer inquiries based on specific criteria, ensuring efficient handling. The AI-powered capabilities of Boost.space further enhance customer support by providing predictive insights and automating routine tasks, leading to improved response times. Concrete data types such as customer interaction histories, ticket statuses, and communication logs are managed effectively, optimizing the overall support experience. By leveraging these capabilities, businesses can enhance communication, reduce support time, and improve customer satisfaction.
