Integration & MCP for Freshchat
Integrate and automate your Freshchat workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Freshchat and make your data and tools truly work for you, not the other way around.
Communication
Revolutionize Customer Interaction with Freshchat Integration
Integrating Freshchat via MCP eliminates operational barriers by centralizing customer communication data, empowering customer service teams to deliver personalized interactions and efficient real-time messaging. This streamlined integration not only enhances customer engagement and service quality but also prepares the business for AI-readiness by automating and managing business data seamlessly across platforms.
Supported MCP tools
Connect insights. Empower action. With MCP, Freshchat becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Freshchat MCP:
Watch events
Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution).
Update an agent
Updates an existing agent.
Get an agent
Gets the metadata of a specified agent.
Create a user
Creates a new user.
Make an api call
Performs an arbitrary authorized API call.
Get a report
Gets a report of csv file by links.
Get a conversation
Gets the metadata of a specified conversation.
Create a conversation
Creates a conversation object with bulk messages based on the specified conversation information.
Update a conversation status
Updates an existing conversation status.
Send a message to a conversation
Sends a reply message to a conversation.
List agents
Retrieves a list of all agents configured by the business that uses Freshchat.
List groups
Retrieves a list of all groups configured by the business that uses Freshchat.
List channels
Retrieves a list of all channels configured by the business that uses Freshchat.
How to use MCP with Freshchat
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP enhances the Freshchat integration by centralizing communication data and streamlining workflows for improved customer engagement. This integration allows for real-time synchronization of Freshchat interactions with thousands of other applications, ensuring that customer service teams have up-to-date information for personalized interactions. By automating message routing and response tasks, Boost.space reduces manual input, freeing up time for agents to focus on meaningful customer interactions. The platform’s AI-driven analytics provide insights into chat trends and customer behavior, empowering businesses to refine their communication strategies and increase customer satisfaction. Unique workflows can be created to trigger specific actions based on incoming messages, such as automatically updating customer profiles or escalating complex queries. This results in a more efficient customer service operation and a seamless experience that can adapt to changing business needs.
