Integration & MCP for Drift
Integrate and automate your Drift workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Drift and make your data and tools truly work for you, not the other way around.
Communication
Innovate Customer Engagement with Drift MCP
Connecting Drift via the MCP eliminates operational barriers by centralizing and automating customer interactions, empowering customer support and sales teams to deliver instant, AI-driven responses. This integration enhances team efficiency and customer satisfaction, paving the way for businesses to achieve true AI-readiness.
Supported MCP tools
Connect insights. Empower action. With MCP, Drift becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Drift MCP:
Unsubscribe a contact
Unsubscribes the contact from emails.
Delete a contact
Deletes a contact.
Add tags
Adds tags to a specified contact.
Delete tags
Deletes tags from a specified contact.
Make an api call
Performs an arbitrary authorized API call.
Post a timeline event
Posts a timeline event to a contact's timeline.
Get conversation statuses
Retrieves a count of the conversations according to their status.
Create a conversation
Creates a new conversation.
Get a conversation attachment
Retrieves a message attachment.
Generate a conversation report
Generates a conversation report.
Delete a tag
Delete a tag from a specified contact.
Update a user
Updates a user.
Create/edit/delete a message
Creates, updates or deletes a message in a conversation.
Get a conversation
Retrieves a conversation.
Create a contact
Creates a contact.
Update a contact
Updates a contact.
List tags
Retrieves a contact's tags.
List users
Retrieves the users in your organization.
List bot playbooks
Retrieves currently enabled and active playbooks.
List conversations
Retrieves all conversations.
List attributes
Lists all contact attributes.
Get a user
Retrieves an user.
List conversation messages
Retrieves all messages of a conversation.
Get a contact
Retrieve a contact using email or ID.
How to use MCP with Drift
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP transforms the integration of Drift data into a seamless experience, optimally enhancing customer support and sales operations through its unique approach. By incorporating Drift’s AI-powered chatbots and live chat features, Boost.space enables businesses to deliver instant, automated responses that significantly improve user satisfaction. The platform centralizes Drift's conversational data alongside other critical business data, facilitating streamlined workflows. This centralization allows for more sophisticated data analysis and actionable insights, enabling teams to make data-driven decisions faster. Furthermore, Boost.space automates routine tasks, such as sending targeted follow-ups and compiling customer interaction histories, thereby freeing up time for teams to focus on more strategic initiatives. The integration also supports automated ticket creation and management, expediting customer support processes and ensuring no query is left unresolved. With AI-driven analytics, businesses can predict customer needs and personalize interactions, providing enhanced customer experiences that drive brand loyalty.
