Integration & MCP for Zoho Desk
Integrate and automate your Zoho Desk workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Zoho Desk and make your data and tools truly work for you, not the other way around.
Customer Support
Enhance Customer Support with Zoho Desk Integration
Connecting Zoho Desk via Boost.Space removes operational barriers by automating workflows and tracking interactions, resulting in enhanced response times and efficiency. This integration empowers customer service teams by centralizing data and streamlining ticket management processes. It prepares the business for true AI-readiness by providing a structured and automated data foundation, enabling advanced analytics and decision-making.
Supported MCP tools
Connect insights. Empower action. With MCP, Zoho Desk becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Zoho Desk MCP:
Update an object
Updates a specific object based on id from a selected data (ex: update an account, update a ticket, update a contact ...).
Get an object
Returns only one object that has a specified id from a selected module (ex: a task, a ticket, an account ...).
Edit spam objects
Sets or unsets contacts/tickets as spam by specifying their ids into a list.
Delete an object
Deletes a specified object based on id from a selected module (ex: delete an account, delete a contact, delete a ticket ...).
Create an object
Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
Add a comment
Adds a comment to an object based on id for a particular module (tasks, tickets).
Close tickets
Closes one or more tickets by specifying the ticket ID(s) in a list.
Make an api call
Performs an arbitrary authorized API call.
List objects
Returns a list that contains multiple objects from a selected module (multiple accounts, multiple contacts, multiple tickets ...).
Search objects
Returns multiple objects based on a search criteria from a selected module(ex: accounts where account name contains 'Joe', tickets where subject contains 'Hello', contacts where email contains domain '@gmail.com' ...).
How to use MCP with Zoho Desk
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Integrating Zoho Desk with Boost.space MCP offers a suite of benefits tailored for streamlined customer service management. By automating workflows and tracking customer interactions efficiently, Boost.space enhances the capabilities of Zoho Desk, ensuring rapid and precise response handling. With AI-powered impact, Boost.space analyzes ticket data to predict query trends and recommend actions, helping teams prioritize urgent tickets. The integration centralizes data from thousands of applications, allowing seamless access to essential customer information across platforms. This centralization improves data visibility, empowering support teams to deliver proactive service based on comprehensive customer histories. Automated actions, such as notifying teams of high-priority tickets or updating CRM systems, minimize manual intervention, reducing the risk of errors and improving response times. These features make Boost.space an invaluable tool for businesses looking to elevate their customer support through enhanced efficiency and insightful data-driven decisions.
