Integration & MCP for Wix Answers
Integrate and automate your Wix Answers workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Wix Answers and make your data and tools truly work for you, not the other way around.
Customer Support
Revolutionize Support Efficiency with Boost.Space
Connecting Wix Answers via MCP removes operational barriers by automating workflows and centralizing customer support data, thus streamlining processes and reducing manual tasks. This empowers customer support teams to efficiently track tickets and enhance their service capabilities. By organizing and managing all business data in one space, it prepares the business for true AI-readiness, paving the way for more advanced analytics and decision-making processes.
Supported MCP tools
Connect insights. Empower action. With MCP, Wix Answers becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Wix Answers MCP:
Watch articles
Triggers when a new article is created or updated.
Watch tickets
Triggers when a new ticket is created.
Watch internal replies
Triggers when a new internal reply to a ticket is created.
Watch replies to a ticket
Triggers when a new reply to a ticket is created by a user (not by an agent).
Add a reply to a ticket
Adds an agent reply or an internal note to a ticket.
Create an article
Creates a new article and returns the newly created article.
Create a ticket
Creates a ticket for a user.
Get an article
Returns an article by ID per locale.
Get a ticket
Gets the information of a ticket by its ID.
Make an api call
Performs an arbitrary authorized API call.
Update an article
Updates the article's title and content and automatically publishes the changes, making those changes visible to users.
Search articles
Searches for articles that fulfill the search/filtering criteria.
Search tickets
Gets a list of tickets that match the search/filtering criteria.
How to use MCP with Wix Answers
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
The integration of Wix Answers with Boost.space MCP offers numerous benefits by streamlining customer support operations. This integration enhances workflows by automating the tracking and management of support tickets, ensuring that no customer query goes unresolved. Boost.space centralizes Wix Answers data, enabling a unified view of knowledge bases and live chat interactions which aids in more informed decision-making and improved customer service strategies.Automated actions within this integration save time and reduce manual errors; for instance, tickets can be automatically assigned to the relevant support agents based on predefined criteria such as issue type or customer priority. Additionally, AI-powered analytics provide insights into customer interactions and support performance, enabling predictive adjustments to improve response efficiency.By harnessing this integration, customer support teams can focus on high-value tasks such as resolving complex issues and improving customer satisfaction, rather than being bogged down by administrative tasks. The seamless connection of Wix Answers with a multitude of other applications via Boost.space ensures that support operations are as efficient and effective as possible.
