Integration & MCP for IPEX Helpdesk
Integrate and automate your IPEX Helpdesk workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate IPEX Helpdesk and make your data and tools truly work for you, not the other way around.
Customer Support
Transform Customer Support with IPEX Helpdesk Integration
Integrating IPEX Helpdesk through the Boost.space integration platform centralizes customer support operations, effectively removing operational barriers. It empowers customer support teams by streamlining ticket management, improving response times, and enhancing the overall customer experience. This integration prepares the business for true AI-readiness by enabling data consolidation and performance tracking in a single, unified platform.
Supported MCP tools
Connect insights. Empower action. With MCP, IPEX Helpdesk becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with IPEX Helpdesk MCP:
Update a ticket workflow
Changes ticket workflow state.
Update a ticket category items
Updates a Ticket Category Items.
Update a ticket custom form data
Updates ticket's custom form fields. You can send one or more ticket custom form field values to update.
Invite a user into ticket
Invites the user into the ticket.
Get a ticket attachment
Gets the Ticket's attachment.
Update a customer
Updates a customer data via PATCH method. (required version >= 4.16.0)
Update an user account
Updates user account data via PATCH method. (required version >= 4.16.0)
Create a ticket
Creates a new ticket.
Add a message
Adds a new message (comment) in the ticket.
Create a customer
Creates a new customer.
Create an anonymous ticket
Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.
Create an user account
Creates a new user account by administrator.
Import user accounts
Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)
Import customers
Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)
Get fields description of user account
Description for user's account fields.
Get an user account
Gets user account's detail.
Get track time records
Gets report of Track Time Records (required version >= 4.14).
Get a ticket
Returns a ticket detail.
Get an operator group
Gets operator group detail.
Get fields description of customer
Description for customer's fields.
Get a customer
Gets customer details.
Add a user into customer
Adds relationship between user and customer.
Update ticket service
Updates service for a ticket.
Update submitter
Changes the ticket's submitter. Only operator can do it.
Add an user tag
Adds a tag into user properties.
Add a ticket tag
Adds tag to the ticket.
Add related tickets
Adds relation between tickets.
Search user accounts
Searches user accounts by filter.
List country codes
Lists country codes.
Search customers
Searches customers by filter.
Search tickets
Lists tickets by filter.
Fulltext search tickets
Searches tickets by fulltext.
How to use MCP with IPEX Helpdesk
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP's integration with IPEX Helpdesk offers a suite of benefits designed to enhance your customer support operations through unique workflows, automated actions, and AI-driven insights. By consolidating data from the IPEX Helpdesk into a centralized platform, this integration streamlines ticket management, enabling your team to efficiently monitor and respond to customer inquiries. Automated actions reduce manual effort in tracking ticket statuses, allowing support staff to focus more on resolving issues rather than administrative tasks. AI-powered analytics offer insights into performance metrics, helping teams identify bottlenecks in response times and enabling data-driven improvements in customer service strategies. This holistic approach not only enhances team productivity but also significantly boosts customer satisfaction by ensuring rapid and effective resolution of support queries. Additionally, the ability to connect IPEX Helpdesk with thousands of other apps amplifies this impact by facilitating seamless data integration and management across various business functions.
