Integration & MCP for Freshdesk
Integrate and automate your Freshdesk workflows across 2,580 tools. Take full control—use your favorite LLM to orchestrate Freshdesk and make your data and tools truly work for you, not the other way around.
Customer Support
Revolutionize Customer Support with Freshdesk Integration
Connecting Freshdesk via MCP removes operational barriers by centralizing customer support data, streamlining workflows, and automating responses, thus improving efficiency. This empowers customer service teams by providing them with the tools to manage inquiries more effectively across multiple channels. Additionally, it prepares the business for true AI-readiness by integrating and managing data through a centralized platform, paving the way for advanced AI-driven insights and automation.
Supported MCP tools
Connect insights. Empower action. With MCP, Freshdesk becomes the engine for truly collaborative work.
Can play scenarios
Can list scenarios
So you can execute these actions with Freshdesk MCP:
Watch contacts
Triggers when a contact is created or updated.
Watch tickets
Triggers when a ticket is created or updated.
Watch events
Triggers when an event occurs to a ticket.
Update a ticket
Updates an existing ticket.
Update a contact
Updates an existing contact.
Update a company
Updates an existing company.
Get a ticket
Gets a specified ticket.
Get an agent
Gets a specified agent.
Get a contact
Gets a specified contact.
Get a company
Gets a specified company.
Delete a ticket
Deletes a ticket.
Delete a contact
Deletes a contact.
Delete a company
Deletes a company.
Create a ticket
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
Create a reply
Creates a new reply to a specified ticket.
Create an outbound email
Creates a new outbound email.
Create a note
Create a new note to a specified ticket.
Create a forum topic
Creates a new forum topic.
Create a forum category
Creates a new forum category.
Create a forum
Creates a new forum.
Create a contact
Creates a new contact.
Create a company
Creates a new company.
Make an api call
Performs an arbitrary authorized API call.
Search/list contacts
Searches for contacts.
List satisfaction ratings
Retrieves a list of all satisfaction ratings of a ticket.
List ticket conversations
Retrieve a list of all conversation in a specified ticket.
Search/list tickets
Searches for tickets.
List time entries
Retrieves a list of all time entries of a ticket.
Search companies
Searches for companies by their name or filter parameter.
Search contacts
Searches for contacts by their name or filter parameter.
Search tickets by query
Searches for tickets by using filter or query.
How to use MCP with Freshdesk
Create scenario with on-demand trigger
Generate your MCP API Key
Insert MCP API Key in your favourite LLM in instructions
Boost.space MCP enhances Freshdesk integrations by streamlining customer support workflows through unique automations and AI-driven insights. By connecting Freshdesk with thousands of apps, Boost.space centralizes customer inquiries, optimizing ticket management and response tracking for superior efficiency. Automated actions in ticket sorting and response generation significantly reduce manual intervention, enabling swift resolutions and improved customer satisfaction. The platform's AI capabilities forecast customer needs and highlight trends, allowing teams to anticipate issues and provide proactive support. Integration-specific workflows also facilitate seamless data transfers and synchronization, consolidating all customer interactions in one unified hub, thereby enhancing overall service management and decision-making.
