Wix Answers and Boost.space optimize customer support workflows.
Wix Answers centralizes customer support with ticketing, knowledge bases, and live chat. Boost.Space integration automates workflows, tracks tickets, and enhances support efficiency.
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Wix Answers Modules (13)
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Watch Articles
Triggers when a new article is created or updated.
Watch Tickets
Triggers when a new ticket is created.
Watch Internal Replies
Triggers when a new internal reply to a ticket is created.
Watch Replies to a Ticket
Triggers when a new reply to a ticket is created by a user (not by an agent).
Add a Reply to a Ticket
Adds an agent reply or an internal note to a ticket.
Create an Article
Creates a new article and returns the newly created article.
Create a Ticket
Creates a ticket for a user.
Get an Article
Returns an article by ID per locale.
Get a Ticket
Gets the information of a ticket by its ID.
Make an API Call
Performs an arbitrary authorized API call.
Update an Article
Updates the article's title and content and automatically publishes the changes, making those changes visible to users.
Search Articles
Searches for articles that fulfill the search/filtering criteria.
Search Tickets
Gets a list of tickets that match the search/filtering criteria.
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